Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. We will contact the buyer for the correct address shipping & handling charges will need to be re-paid before we can send the package again. If a package is returned because the address provided to us was not correct, we are not responsible for re-shipping.
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If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once the order is in process, we can no longer cancel it. Because of this quick turnaround time, the window for adjusting or cancelling orders is very short.
We do our best to ship ready-to-ship orders the same or next business day.
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Must have Emerson and Friends order number for returns of merchandise online.Įmerson and Friends reserves the right to change or update information (including pricing) or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).įor additional exclusions, please reference our Frequently Asked Questions at and Terms of Service at. Must have receipt for returns of merchandise in store. We are unable to accept returns after 30 days of delivery or 30 days of purchase in store. Coupons cannot be combined with other promotional codes, sitewide sales, or clearance items. Please email you have a damage or sizing issue with a clearance item and we will work to find a resolution.Īll discounts must be presented prior to purchase. **WE ARE UNABLE TO ACCEPT RETURNS FOR CLEARANCE ITEMS** Refunds, returns, and exchanges of orders previously placed will not be processed for the purpose of receiving discounted prices. If products are purchased outside of the date window of a promotional sale, discounted price will not be honored. Promotional pricing is only valid during promotional sales period.
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If your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international orders), please contact us at we will provide directions on how to file a claim with USPS or UPS.
Emerson and Friends is not responsible for missing or damaged packages.In recent cases, we have found that packages have been marked delivered by delivery services one day and have been delivered a few days after. Allow up to 14 business days before reporting this issue. MISSING PACKAGES: Please contact your neighbors and local post offices to ensure that the package is not in their possession.ONLY cost of the product will be refunded. Please note that shipping of returned items will not be refunded.When returned product is received and inspected, you will be notified of your refund processing.Please note that customers are responsible for shipping costs of returned items or exchanges requested outside of the 30 day window of delivery.To return or exchange products purchased through 3rd parties carrying Emerson and Friends, please reach out to the location the product was purchased from.To be eligible for a return or exchange of goods, product must be unused, undamaged, unwashed, and accompanied by proof of purchase from our website.If you receive a damaged product, we can process a refund or replacement.
**ALL SALES ITEMS ARE FINAL (NO RETURNS)**.For returns or exchanges, please email with your order number, full name, and the reason for the return/exchange.We offer a 30-Day Return/Exchange Policy (from the date the product was received). RETURNS, REFUNDS, EXCHANGES, AND MISSING PACKAGES
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